Grievance redressal mechanism, published; 24-hour action on POCSO and POSH matters
What the Bill says
Within one month of commencement, every centre must formulate a detailed grievance redressal mechanism and publish it on its website and notice board — covering how to complain, the responsible officer, the SOP, timelines, and escalation if unresolved. Any complaint under POCSO 2012 or the POSH Act 2013 requires action within twenty-four hours and immediate provision of all information including CCTV footage to the Government. Offences under the Bharatiya Nyaya Sanhita must be reported to the police immediately.
Why it matters
Serious offences warranting serious and fast action is the least contested part of the Bill. The design question is what protection exists against malicious complaints, since interim closure can be ordered before the inquiry concludes.
The provisions inside this point
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- 10(1)A detailed grievance redressal mechanism within one month, published on website and notice board.
- 10(2)It must name the responsible officer, the SOP, timelines, and the escalation route.
- 10(3)POCSO and POSH complaints require action within twenty-four hours and immediate handover of CCTV footage.
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