Grievance redressal mechanism, published; 24-hour action on POCSO and POSH matters
Within one month of commencement, every centre must formulate a detailed grievance redressal mechanism and publish it on its website and notice board — covering how to complain, the responsible officer, the SOP, timelines, and escalation if unresolved. Any complaint under POCSO 2012 or the POSH Act 2013 requires action within twenty-four hours and immediate provision of all information including CCTV footage to the Government. Offences under the Bharatiya Nyaya Sanhita must be reported to the police immediately.